Pathway

HEALTH CARE APP

Project Brief

The health care management company, Clinix required a digital solution to help heart patients take control of their health.

Stakeholder and user interviews

I surveyed 50 users across Bangalore, India to find out which stage of the diagnostic process required a solution. The survey asked questions pertaining to

• Their demographics, technographics, lifestyle and app preferences

• The reasons why they avoid visiting the doctor

• How they communicate their medical history and symptoms to a doctor in person

• Their relationship with health apps

Findings

01

A majority of the users used Android phones

03

People keep a rough idea of their symptoms and medical history in their heads but they prefer communicating medical data by responding to a doctor’s prompts and questions

Conversation with a doctor

I spoke to a medical expert about my brief and the user research I collected. Inspired by the NHS, we decided to create an at home, self diagnostic tool to help users determine the severity of their heart related symptoms. Since operators or ambulances are unreliable in India, this solution will help a user decide if he or she should rush to the doctor or not.

Problem Statement and goals

Early clinical data has shown that people with a history of heart disease are at a significantly greater risk of dying when being infected by the coronavirus. They need to ensure their vitals are stable through periodic check-ups. However, numerous factors impede them from going for routine check-ups such as the cost of each early consultation, fear of contracting the virus in the hospital as well as personal reasons such as busy schedules and inconvenient travel time. 

Users will benefit from a convenient, at home-self assessment system. A key problem with this option is; patients struggle to understand how to measure their own vitals and determine whether they are at normal or abnormal levels. They require personalized guidance through the process

User Personas

Wireframes

For the self assessments, I created 3 design option. In order to make a decision, I keep these principles in mind 

• Hick’s law - which design requires the least amount of effort to answer

• Progressive disclosure and low cognitive load to help a user concentrate on each question

I decided to use the chat bot design because my user research revealed that users prefer disclosing medical information through the process of answering questions or prompts. I combined this design with the opacity treatment of design 2 in order to reduce the cognitive load. In addition, the answers are primarily multiple choice in order to reduce the amount of effort required enter information. 

Style Guide

Recording vitals

I used gif based demos to demonstrate how to use the medical devices. To record the readings, the user must take a photograph of the reading and the app uses feature recognition to document the vital reading,

Further user testing